Privacy policy

At Jovra We, your privacy is deeply respected. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.By accessing or using our website, you agree to the practices described in this Privacy Policy.

1.Information We Collect
We collect information to provide a seamless and personalised experience.
a) Personal Information
When you interact with our website, we may collect:
Full name
Email address
Phone number
Shipping and billing address
Payment details
Order and purchase history
b) Automatically Collected Information
When you browse our website, we may automatically collect:
IP address
Browser type and device information
Pages viewed and time spent
Referring URLs
Cookies and similar tracking technologies

2.How We Use Your Information
Your information is used to:
Process and fulfil orders
Communicate order updates and customer support responses
Improve website performance and user experience
Send promotional emails (only if you opt in)
Analyse trends and customer preferences
Prevent fraud and ensure security
We do not sell or rent your personal information to third parties.

3.⁠ ⁠Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us:
Remember your preferences
Keep items in your cart
Analyze website traffic and performance
You can choose to disable cookies in your browser settings, but some features of the website may not function properly.

4.⁠ ⁠Third-Party Services
We may share limited information with trusted third-party service providers, such as:
Payment gateways
Shipping and logistics partners
Website analytics tools (e.g., Google Analytics)
Email communication platforms
These third parties are contractually obligated to protect your data and use it only for specified purposes.

5.⁠ ⁠Payment Security
All payment transactions are processed through secure, encrypted payment gateways. We do not store your credit/debit card details on our servers.

6.⁠ ⁠Data Retention
We retain personal information only as long as necessary to:
Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce our agreements
When data is no longer required, it is securely deleted or anonymised.

7.⁠ ⁠Your Rights & Choices
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or updates to your data
Request deletion of your personal information
Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.

8.⁠ ⁠Data Protection & Security
We implement appropriate technical and organizational measures to safeguard your information against:
Unauthorized access
Loss or misuse
Alteration or disclosure
However, no online transmission is 100% secure, and we encourage you to use the internet responsibly.

9.⁠ ⁠Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10.⁠ ⁠International Users
If you access our website from outside our operating country, please note that your data may be transferred, stored, and processed in accordance with this Privacy Policy and applicable laws.

11.⁠ ⁠Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised “Last updated” date.

12.⁠ ⁠Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: info@jovra.com
Brand: Jovra